Refunds & Cancellation Policy

Seller subscription plans

Trade BlocX's paid seller plans (higher monthly listing limits, featured-listing credits, and higher account tiers) are billed through Razorpay. Prices are shown before you subscribe.

Once a billing period has started, subscription fees are non-refundable, and cancelling a plan takes effect at the end of the current billing period rather than immediately - you keep the plan's benefits until then, and you won't be charged again after cancelling. We may make exceptions at our discretion (for example, a billing error on our end) - contact [email protected] if something's gone wrong and we'll take a look.

Items bought through in-app checkout ("Sponsored" listings)

In-app checkout, processed by Razorpay, is only available on listings posted directly by Trade BlocX itself (shown as "Sponsored"). For these, Trade BlocX is the seller and is directly responsible for the item and the transaction. If an item is materially not as described, is not delivered, or arrives damaged, contact [email protected] or use our grievance page within 7 days of delivery, and we'll review the claim and issue a refund via Razorpay where it's warranted.

All other listings (peer-to-peer)

Every other listing on Trade BlocX is posted by an independent buyer or seller and does not go through in-app checkout at all. Payment is arranged and completed directly between the buyer and seller, off-platform - Trade BlocX is not involved in that money and cannot process a refund for it, since we never received it. Cancellations and refunds for these purchases are between the buyer and seller, based on whatever they agreed before the sale. If they can't resolve it themselves, either party can raise it through our grievance process and we'll help mediate.

How refunds are issued

Where Trade BlocX does issue a refund (for a subscription exception, or a resolved grievance involving an in-app payment), it's returned to the original payment method via Razorpay. Refunds typically reflect in 5-7 business days, depending on your bank or card issuer.

Questions

Email [email protected] for anything about a charge, or use our grievance page to formally report an unresolved issue.